Solomon Order Processing Altara

Order Management, the core module of Microsoft Business Solutions Supply Chain Management–Solomon provides a comprehensive solution for a range of industries, such as distribution, service and manufacturing.

Imagine being able to service your customers so efficiently that they're not only satisfied, they're downright impressed. And imagine keeping order management employees on task and on top of the entire sales order process, under any circumstances. Order Management can help you achieve this level of service and productivity—now and as your business grows.

This hard-working solution is tightly integrated with the Financial Series, for single-point data entry. Used with the Inventory and Purchasing modules, it provides a solid foundation for managing orders efficiently, while minimizing cost per transaction.

Workflow Management
Controlling and automating workflow procedures can boost order management productivity and improve customer service. That's why Order Management is workflow-centric, giving you precise control over the flow of order information. You can eliminate unnecessary steps in the order process, require critical steps for the process to continue, and automate routine steps, such as picking/packing slip generation. Workflow procedures are determined by order type in Solomon, and Order Management accommodates a variety of pre-defined and configurable order types.

Flexible Scheduling
Order Management lets you place large orders to get the best unit price, yet have goods shipped in small increments for production lines. With unlimited shipping dates per line item, you can easily schedule 1,000 units to be sent in 10 shipments of 100 units. Its more efficient than entering each increment as separate line item, and less time-consuming and error-prone than calculating price breaks or making changes manually.

One "Desktop" for All
We've created a single Sales Orders screen that acts as a working desktop for everyone in the sales process, for everything from quotes to invoicing. Information is laid out logically, for efficiency and ease of use. From this screen, you can simply click to move through areas of customer order information or to launch other functions.

Fast, Accurate Order Entry and Item Lookup
Being able to enter orders and look up information quickly and accurately can boost staff productivity and lower your cost per transaction. We've fine-tuned our Sales Orders screen so that its possible to enter simple orders with only three pieces of information: customer ID, inventory ID, and quantity. We've also provided a number of easy ways to quickly look up information and keep the order process moving.

Credit Risk Monitoring
To help you manage credit risk information more easily, Order Management automatically applies your credit rules to orders, to determine whether or not they should be accepted or shipped. Order Management constantly monitors customer credit, and then automatically contacts the credit manager when an order violates policy.

Order Management delivers these features:

17 pre-defined order types: advanced sales order, blanket order, credit memo, counter sale, debit memo, invoice, kit assembly, quote, return for repair, return for credit, return for replacement, RMA return shipment, non-order shipment, sales order, standard order with PIC, warehouse transfer, will call order—plus template with all possible steps
Configurable order types
Customer Service Assistant
Credit Manager Assistant
Historical sales order detail
Event history
Flexible sales order numbering
Inventory level checking and item substitution
Customer inquiry during order entry
Lookup by part number, industry part number, customer or vendor part number, competitor part number, and more
Shipping charges and tracking number entry
Lot/serial number tracking

Key Benefits:

Easily customizable and highly scalable

Supports connectivity with customers, vendors, business partners and employees

Robust, comprehensive functionality all-in-one source

Supports operations across countries, sites, languages and currencies

Key Features:

Microsoft Solomon SCM supports your entire business and delivers these key functions:

Advanced Shipment Management

Bill of Materials

e-Commerce Gateway - EDI Edition

Inventory

Landed Cost

Order Management

Order to Purchase

Purchasing

Web Order

Work Order

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