Microsoft Business Solutions Partner ALTARA

Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook® and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business. Learn more

If a CRM solution is too hard to learn, your sales and service forces simply will not use it. In fact, in a recent study by AMR Research (CRM: Pain or Profit?), 47 percent of surveyed companies reported serious challenges with end-user adoption, often putting deployment in jeopardy.

By contrast, Microsoft Business Solutions for Customer Relationship Management provides your employees with an intuitive interface tightly integrated with applications they probably already know. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.

Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET–connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows.

Microsoft CRM Brochure

Key Benefits:

Easily customizable and highly scalable

Supports connectivity with customers, vendors, business partners and employees

Robust, comprehensive functionality all-in-one source

Supports operations across countries, sites, languages and currencies

Key Features:

Microsoft CRM supports your entire business and delivers these key functions:

Microsoft CRM Sales - Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.

Microsoft CRM Customer Service - Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.

Download PDF Brochure