Microsoft Business Solutions Partner ALTARA

Altara recognizes that providing customers with high quality technical support contributes significantly to their long-term success with the products that we sell. With that in mind, our Support Services team provides telephone, fax, web-based (email), and remote access support and when necessary we will dispatch a consultant or engineer to your location. We are here to help you with the use of your products.

The Altara Support Desk will be your FIRST and FASTEST access to our direct support system. By contacting them first when you need support, you will not only receive fast and efficient help, but will have access to the scheduling and dispatching of the consulting resources needed to assist you.

We know that keeping your system running smoothly and getting questions answered in a timely basis is important to the success of your business and therefore to ours as well.

Support Hours: Mon-Fri: 9:00am-5:00 pm (EST)
Closed Holidays and Company Events with Critical Support Only

Support Line: 800-689-0317 Option 4 for Support
Option 1 - Great Plains Support
Option 2 - Solomon Support
Option 3 - Networking Support

Support Email: support@altara.com – For General
gpsupport@altara.com - For Great Plains
solsupport@altara.com - For Solomon
netsupport@altara.com – For Networking

Support Fax: 952-400-5862

Support Team

Jennifer Kolb, CPA
Jennifer is our lead support consultant and is in charge of running our support team. As a dedicated resource, she will be your first point of contact. Jennifer joined the Altara team in 2002 and has several years of experience working with Microsoft Business Solutions. Jennifer has worked in public accounting for about 6 years as an auditor, tax professional and consultant. She has also been responsible for managing software implementation projects. Jennifer has a BS in Accounting from Gustavus Adolphus College, St. Peter, MN. Additionally she is a member of the Minnesota Society of CPAs and American Institute of CPAs.

Alyson Van Alstyne, CNE, MCSE
Alyson has worked at Altara as a Support Engineer since 1995. She received her BS in Finance from The Pennsylvania State University and has received many industry certifications. Alyson was the first engineer at Altara to receive both the Novell and Microsoft Engineer certifications. She provides support in all aspects of projects, including: pre-sales consulting, project management, installation and configuration of operating systems and database servers, as well as ongoing support of the various Microsoft Business Solutions applications.

Keith Woznica, MCSE, CCNA
Keith joined the Altara team in 2005. He has over 6 years of experience supporting large corporate and SMB IT environments in financial, government and software sectors. His technology skill set includes cable plant management, application and desktop support, antivirus administration, networking, network operating systems, datacenter management, database and email management. The products Keith’s product knowledge strengths include Microsoft Office, Windows NT4.0/2000/2003, Exchange 2000/2003, SQL Server 2000, Cisco 2500 routers, Cisco 3500 switches, Cisco 3000 VPN concentrator, and 3COM Firewall/DMZ. Keith holds the MCSE and CCNA industry certifications. He also has a 2 year degree in Telecommunications Management from the University of Devry in NJ and is actively pursuing his Bachelors degree.

Microsoft Business Solutions Support Options

Internet Support:
In your web browser, go to CustomerSource www.greatplains.com/customersource

Enter your username and password. If you have forgotten your username and password, please send an e-mail to mbssalop@microsoft.com

Choose the eSupport tab on the top of the page. With eSupport, you can

Support Line:
800-456-0025
(Fee’s may vary depending on which support plan you are enrolled in)

Support Hours:
Mon-Fri: 9am – 8pm (EST) / 8am - 7pm (CST)
Sat: 11am – 3pm (EST) / 10am - 2pm (CST)

Closed Holiday’s and Company Events with Critical Support only